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Terms of service

Preetika Pets is owned by Rajendra Jatawat, licensed and managed by PREETIKA RAJ ENTERPRISES. PREETIKA RAJ ENTERPRISES (“Firm”, “We”, “Us”, or “Our”) is a Proprietorship firm having its registered office at 31, KRISHNA COLONY, SUSHILPURA, Jaipur, Rajasthan, India 302006 which operates the website www.preetikapets.com (collectively hereinafter referred to as the “Platform”). These Terms of Service (“Terms”) govern Your access to or use of the Platform and the Services (as defined below) made available on the Platform. By accessing the Platform or using the Service, You agree to these Terms. Your access to or use of the Service is conditioned on Your acceptance of and compliance with these Terms and other policies of the Platform. The Firm requests You, the users of the Platform (“User”, “You”, “Your”), to please read these Terms and all other policies of the Platform (“Platform Policies”) carefully before using or registering on the Platform. If You do not agree with these Terms or any other Platform Policies, please do not access the Platform or use the Service.Unless you notify us in writing, of your intention to opt out from further direct and indirect marketing communications and solicitations, you are agreeing to continue to receive emails, calls and messages through different mediums for soliciting Products.The Firm provides the service of: (i) offering for sale various pet care products including food, medicines, toys, accessories for pets on the Platform (“Product(s)”), and (ii) facilitating veterinary teleconsultation for pets through veterinarians listed on the Platform (“Consultants”) (collectively the “Services”). These Terms: (i) will be considered to be an electronic record under the Indian data privacy laws including the Information Technology Act, 2000 read with rules and regulations made thereunder; and (ii) will not require any physical, electronic, or digital signature by the Firm.

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1.Eligibility and Access

 

•The Service is not available to persons, under the age of 18 (eighteen) years or to any User suspended or removed from the Platform for any reason whatsoever. You represent that You are of legal age to form a binding contract and are not a person barred from using or accessing the Platform and receiving the Services by the Firm or under the applicable laws of India.

 

•The Services are always evolving and the form and nature of the Services may change from time to time. In addition, the Firm may stop (permanently or temporarily) providing the Service (or any features within the Platform) to You or to Users generally and may not be able to provide You with prior notice. 1.Access and Use of Service

 

•In order to use the Service, You are required to create an account on the Platform by providing certain details about yourself, such as Your name, email address and such other details as may be required by the Platform (“Account”).

 

•You shall ensure and confirm that the Account information provided by You is complete, accurate and up-to-date. If there is any change in the Account information, You shall promptly update Your Account information on the Platform or by writing to the firm at rajjat06@gmail.com.com. If You provide any information that is untrue, inaccurate, not current or incomplete (or becomes untrue, inaccurate, not current or incomplete), or if the Firm has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, the Firm has the right to suspend or terminate Your Account and refuse any and all current or future use of the Service (or any portion thereof) at its discretion, in addition to any right that the Firm may have against You at law or in equity, for any misrepresentation of information provided by You.

 

•You are responsible for maintaining the confidentiality of Your Account information and for all activities that occur on or in connection with Your Account. You agree to notify the Firm immediately of any unauthorized access or use of Your Account or any other breach of security and ensure that You exit from Your Account at the end of each session. You acknowledge and agree that the Firm is not responsible or liable for any damages, losses, costs, expenses, or liabilities related to any unauthorized access to or use of Your Account. You may be held liable for losses incurred by the Firm or any other User of or visitor of the Platform due to authorized or unauthorized use of Your Account as a result of Your failure in keeping Your Account information secure and confidential.

 

•You shall not have more than one active Account on the Platform. You are prohibited from selling, trading, or otherwise transferring Your Account to another party or impersonating any other person for the purpose of creating an Account with the Platform. The Firm reserves the right to refuse access to the Service to new Users or to terminate access granted to existing Users at any time if such access or use of the Platform or the Service is found to be in breach of these Terms or Platform Policies or applicable laws or pursuant to any administrative or judicial order or direction by any governmental authority. 1.Services

 

Sale of Supplements Products:

 

•The Firm lists various Products for sale on the Platform. Such listing of Products on the Platform is merely an ‘invitation to offer’ and not an ‘offer for sale’. The Products include over-the-counter supplements as well as prescription. The Platform has duly obtained all licenses and registrations as may be required to undertake its business and abides by all the applicable laws including relating to the dispensing of prescription.

 

•By placing an order for the Products, You make an offer to the Firm to buy such Products. We may accept or decline any order placed by You, in Our sole discretion, without any liability to You. We further reserve the right to limit the order quantity of any Products available on the Platform, without any prior notice.

 

•All prescription supplements shall be sold and dispensed by a registered pharmacist at the Firm.

 

•In the event You order prescription supplement, You shall share a scanned copy of the valid prescription for the concerned animal, through such means as may be required by the Platform and such prescription shall be subject to the scrutiny and approval of Our registered pharmacist.

 

•As a standard practice, You will be able to purchase a substitute supplement from the Platform, only if Your prescription contains the phrase “Allow substitution”, or mentions the name of the molecule. However, in the event the Platform does not have the exact supplement prescribed by Your veterinarian, the Platform may substitute a brand for another brand of the same medical salt as long as the composition & strength of the salts are an exact match, after receiving another prescription from a veterinary for such substitute supplement.

 

•The drug information provided on the Platform is for informative purposes only and is not intended to provide diagnosis, treatment or medical advice. We are not liable for any consequence arising from Your reliance on such information on the Platform.

 

Services:

 

•The Firm facilitates for the pets through the Appointment, listed on the Platform. The Consultants may be listed on the Platform, either directly or through a third party. Platform enables the Users to connect with the expert through the Platform by visiting our shop.While We do check and authenticate the expert listed on the Platform, You should independently also verify the credential of the Consultants and We are not liable for the same. Further, the Platform may have expert from countries other than India. However, if You choose to procure the Services from such expert.You hereby agree and acknowledge that the Platform is an intermediary that facilitates the provision of full well grooming services on the Platform and is in no manner involved in providing such teleconsultation services to You. The Consultants are independent professionals and such services are being provided solely by them to the relevant pet. Therefore, they are responsible for the full grooming services rendered to the pet and the Firm or the Platform is not in any manner liable for the service provided by such expert through the Platform. We do not endorse any specific Consultant on the Platform nor place any guarantee as to the quality of teleconsultation performed by them or provide any ratings for the Consultants through the Platform. Any such recommendations may be made by other Users of the Platform and the Firm does not verify or acknowledge the same.

 

•The Firm shall not be liable for breach of confidentiality and privacy of Users by the Consultants and claims of any nature whatsoever arising out of the wilful misconduct and negligence (including gross negligence) of such Consultants.

 

•The credentials of the Consultant and any description of their registrations/certifications, location, contact details, etc. displayed on the Platform, are as provided by the Consultant to the Firm and the Firm shall not in any manner, be responsible or liable for such information.

 

You hereby expressly understand, acknowledge, and accept the following:

 

•In case any prescription is being provided to You by a Consultant, the same is being provided basis the online consultation and the reports/information/details shared by You with the Consultant through the Platform. However, such prescription may vary when the patient is examined physically, hence, in no event shall the prescription provided by the Consultant be relied upon as a final and conclusive solution.

 

•You agree that all details provided by You during the course of availing Services on the Platform will be honest, accurate and complete. You further acknowledge and understand that misrepresentation of information or not providing all or complete details in relation to or for availing the Services may lead to inaccurate diagnosis and treatment and consequently inaccurate prescription. You agree to indemnify and hold harmless the Firm and its directors, officers, and agents from and against any and all claims, proceedings, losses, penalties, liabilities, and damages arising due to or in relation to Your breach of this Clause.

 

1.Acceptable Use

 

•The Service permits You to buy the Products available on the Platform and/or to available full grooming services provided by experts.

 

You represent and warrant that You shall not:

 

•upload, publish, transmit, update or share information;

1.that belongs to another person and to which You do not have any right;

2.that is, or that incites or encourages, action that is, explicitly or implicitly: illegal, harmful, abusive, insulting, harassing, threatening, hateful, racially or ethnically objectionable, derogatory, harmful to any reputation, disparaging, defamatory, libelous, pornographic, indecent, profane, obscene, pedophilic or otherwise objectionable (including nudity), blasphemous, invasive of another's privacy, including bodily injury, or relating or encouraging money laundering or gambling; and

3.that is patently false and untrue, and is written or published with the intent to mislead or harass a person, entity or agency for financial gains or to cause any injury to any person;

 

violate any law, regulation, or court order:

 

•violate, infringe, or misappropriate the intellectual property, privacy, publicity, moral or "droit moral," or other legal rights of any third party;

 

harms minors in anyway:

 

•send advertising or commercial communications, including spam, or any other unsolicited or unauthorized communications;

 

•send communication that deceives or misleads the addressee about the origin of such messages or communicates any information which is patently false or misleading in nature but may reasonably be perceived as a fact;

 

•engage in spidering or harvesting, or participate in the use of software, including spyware, designed to collect data from the Platform, including from any User of the Platform;

 

•transmit any virus, other computer instruction, or technological means intended to, or that may, disrupt, damage, or interfere with the use of computers or limit the functionality of any computer resource or related systems;

 

•stalk, harass, threaten, harm or impersonate any third party;•participate in any fraudulent or illegal activity, including phishing, money laundering, or fraud;

 

•use any means to scrape or crawl any part of the Platform;

 

•attempt to circumvent any technological measure implemented by the Firm, any of the Firm’s service providers, or any other third party (including another User) to protect the Firm, the Platform, Users, Recipients, or any other third party;

 

•access the Platform to obtain information to build a similar or competitive application, or provide similar Services;

 

•attempt to decipher, decompile, disassemble, or reverse engineer any of the software or other underlying code used to provide the Platform;

 

•send communication that threatens the unity, integrity, defense, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting any other nation; or advocate, encourage, or assist any third party in doing any of the foregoing.

 

1.Fees and Payment

 

Fees: The fee for the Services and the Products is as specified on the Platform. You agree to pay all amounts due in accordance with the payment terms in effect when You purchase any Service or Products.

 

Currency: All transactions shall be in Indian Rupees (“INR”) unless otherwise specified at the time of purchase.

 

Payment: All payments for the Services or Products purchased by You through the Platform, shall be made by using a valid payment mode through the applicable third party payment provider (the payment provider as selected by the Firm) (“Payment Details”). You hereby represent that You have the authority to use such payment mode and have sufficient funds to complete the Services. By providing such details, You represent, warrant, and covenant that: (1) You are legally authorized to provide such details; (2) You are legally authorized to perform payments using such details; and (3) such action does not violate the terms and conditions applicable to Your use of such details or applicable law. You must provide the third party payment provider with valid payment information (Visa, MasterCard, or other issuer accepted by the payment provider). You acknowledge and agree that the Firm does not operate, own, or control the payment provider and only facilitates the third-party payment gateway for processing of payment. Your use of Your payment card is governed by Your agreement with and the privacy policy of the payment provider and not these Terms. You agree to immediately notify the payment provider of any change in Your billing address (or other information) for Your payment method. In the event You opt for ‘cash on delivery’ for the purchase of Products through the Platform, it will be governed by the specific cash on delivery policy of the Platform.

 

•Except to the extent otherwise required by applicable law, the Firm is not liable for any payments authorized through the Platform using Your Payment Details. Particularly, the Firm is not liable for any payments that do not complete because: (1) Your bank account or any other payment did not contain sufficient funds to complete the transaction; (2) You have not provided the Firm with correct Payment Details; (3) Your payment card has expired; or (4) circumstances beyond the Firm’s control (such as, but not limited to, power outages, interruptions of cellular service, or any other interferences from an outside force) prevent the execution of the transaction.

 

•The Platform shall not be responsible for any unauthorised transactions conducted on Our Platform using Your payment card or internet banking. The Platform shall not be obligated to refund any money to You in such instances.

 

•Additional shipping charges may be applicable on the Products purchased by You. Please refer the shipping charges policy for the applicable shipping charges.

 

•Any and all cancellation of the orders placed by You shall be governed by the cancellation policy and all refunds will be governed by the refund policy.

 

•Payment Questions: If You have a question about a purchase made on the Platform or a charge to Your payment card, please contact Us at rajjat06@gmail.com. The Firm has the sole discretion to determine how billing disputes will be resolved.

 

1.Ownership

 

•You acknowledge and agree that the Firm or its licensors own all right, title, and interest in and to: (i) the Platform and the “look and feel” of the Platform, including all software, ideas, processes, data, text, media, and other content available on the Platform (individually, and collectively, “Content”); and (ii) the Firm’s trademarks, logos, and brand elements (“Marks”). You shall not duplicate, copy, or reuse any portion of the Content, Marks, HTML/CSS, JavaScript, visual design elements, or concepts without the Firm’s prior express written consent. The Firm and such relevant third party reserve all rights not expressly granted in these Terms.

 

•You shall not make any disparaging or derogatory remarks, comments, or statements, whether verbal or written, against the Firm. You acknowledge and agree that any feedback, comments, or suggestions You may provide regarding the Platform or the Services are entirely voluntary, and the Firm will be free to use such feedback, comments, or suggestions as it sees fit and without any obligation to You. 1.Copyright and Intellectual Property Policy

 

•Take Down Notice: The Firm responds to notices of alleged copyright infringement and terminate access to the Platform for repeat infringers. If You believe that materials on the Platform infringe copyright, please send the following information to the Firm at rajjat06@gmail.com:

Your address, telephone number, and email address; a description of the work that You claim is being infringed, with adequate information to identify the work; a description of the material that You claim is infringing and are requesting be removed along with information about where it is located or stored a details establishing that the work which is the subject matter of infringement is being infringed, and details establishing that You are the owner or exclusive licensee of the work or agent of such owner or exclusive licensee; an electronic or physical signature of the copyright owner (or a person authorized to act for the copyright owner); details of the person, if known, who is responsible for uploading the work infringing Your copyright; an undertaking that You shall file an infringement suit in the competent court against the person responsible for uploading the infringing copy and produce the orders of the competent court having jurisdiction, within a period of twenty-one days from the receipt of the take down notice by the Firm; and a statement by You, made under penalty of perjury, that the information You are providing is accurate and that You are the copyright owner or authorized to act on behalf of the copyright owner. If You do not follow these requirements, Your notice may not be valid.

 

Termination Policy: If We determine that You are a repeat infringer, We may terminate Your access to the Platform, remove or ban You and/or terminate any Account created or controlled by You, and take other appropriate action in Our sole discretion. 1.PrivacyYour privacy is important to us. Our Privacy Policy explains how We collect, use, handle and share personal information and other data. Please refer to Our Privacy Policy available at [<Add privacy policy link>].

 

1.License to Use the Service and Platform

 

•Subject to compliance with the Terms, the Firm hereby grants You a personal, royalty-free, limited, non-assignable and non-exclusive license to use the Service and the Platform. This license is for the sole purpose of enabling You to use and enjoy the benefit of the Service for Your personal and non-commercial use, in the manner permitted by these Terms. You agree not to use the Service for any public performances.

 

•You may access the Service only in geographic locations within India.

 

•You agree to use the Service only: (a) for purposes that are permitted by the Terms; and (b) in accordance with applicable law, regulation or generally accepted practices or guidelines. You agree not to engage in activities that may adversely affect the use or access of the Service by other Users.

 

•You agree not to access (or attempt to access) the Service by any means other than through the interface that is provided by the Platform. You shall not use any deep-link, robot, spider or other automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of the Service or Firm Content, or in any way reproduce or circumvent the navigational structure or presentation of the Platform, materials or any Firm Content, to obtain or attempt to obtain any materials, documents or information through any means not specifically made available through the Service.

 

•You agree that You are solely responsible to the Firm and to any third party for any breach of Your obligations under the Terms and for the consequences (including any loss or damage which the Firm or its affiliates may suffer) for any such breach.

 

1.Third Party Content and Interactions

 

•With respect to the facilitation of the services on the Platform, the Firm acts purely as an "intermediary" as defined under Information Technology Act, 2000 or as construed under equivalent local laws of Your jurisdiction and rules thereunder as applicable. The Firm expressly excludes any kind of liability relating to any communication with any Consultant or third parties. Being an “intermediary”, the Firm has no responsibility and / or liability in respect of any content uploaded on the Platform, including without limitations, for intellectual property rights infringement, defamation, illegal content, or any other violation under applicable laws. All content, which is hosted and transmitted on the Platform, is the sole responsibility of the person who provides, publishes, or posts such content.

 

•The views expressed by Users on the Platform are not controlled by the Firm, and do not represent the views or values of the Firm. You acknowledge and agree that the Platform only facilitates access to telecommunication and the Firm is not obligated to monitor access to or use of the Service by You or third parties. However, should it come to the knowledge of the Firm that Your use of the Service is in violation of any applicable law or these Terms, then the Firm has the right to enforce these Terms, and take such actions it may deem necessary to comply with applicable law, regulation, court order, or other legal, administrative, or regulatory request or process; or otherwise. 1.LinksThe Platform may contain links to social media platforms or third - party websites. You acknowledge and agree that the link does not mean that the Firm endorses or is affiliated with such third platform or website. You further agree and acknowledge that the Firm is not responsible or liable for (a) the availability or accuracy of such third - party platform or website; (b) the content, products, or services on or available from such websites or resources; or (c) for any damages, losses, costs, expenses, or liabilities related to Your use of the platform or website. You should always read the terms and conditions and privacy policy of a platform or website before using it. You acknowledge sole responsibility for and assume all risk arising from Your use of any such websites or resources. 1.Changes to the PlatformYou acknowledge and agree that the Firm may change or discontinue any aspect of the Platform at any time, without giving any notice to You. 1.Termination and Reservation of RightsYou may cancel Your Account at any time by writing to the Firm at rajjat06@gmail.com. The Firm reserves the right to terminate Your Account or block Your access to the Platform, at any time, for any reason, in its sole discretion. If You violate any of these Terms, Your permission to use the Platform automatically terminates. 1.Indemnification You agree to indemnify, defend, and hold harmless the Firm and its parent firm, subsidiaries, affiliates, and their officers, employees, directors, shareholders, agents, partners, vendors, and licensors (each, a “Firm Party,” and collectively, “Firm Parties”) from and against any and all claims, costs, proceedings, demands, losses, damages, and expenses (including reasonable attorneys’ fees and costs) of any kind or nature arising from, out of, in connection with, or relating to: (a) any breach or non-performance of any representation, warranty, covenant or agreement made or obligation to be performed by You pursuant to these Terms, or Privacy Policy; or (b) use of the Platform. The Firm may select counsel for and control the defense of any claim that You are indemnifying. Further, You agree to hold the Firm Parties harmless against any claims made by any third party due to, or arising out of, or in connection with, Your use of the Platform, any misrepresentation with respect to the data or information provided by You, Your violation of the Terms, or Your violation of any rights of another, including any intellectual property rights.

 

1.Disclaimers and Limitations on Our Liability

 

•You acknowledge and agree that Your use of the Platform is at Your own risk and that the Platform is provided on an “as is” and “as available” basis. To the extent permitted by applicable law, the Firm disclaim all warranties, conditions, and representations of any kind, whether express, implied, statutory, or otherwise, including those related to merchantability, fitness for a particular purpose, non-infringement, and arising out of or in the course of dealing with or usage of the Platform.

 

•In particular, the Firm make no representations or warranties about the accuracy or completeness of content available on or through the Platform, third party website linked to or integrated with the Platform, the Services or the Products. The Firm does not warrant or endorse the effectiveness, quality or safety of the Products or Services available on the Platform. The Firm disclaim all responsibility for any harm to the patients resulting from any Product/ Services available on the Platform.

 

•You acknowledge and agree that the Firm will have no liability for any: (i) errors, mistakes, or inaccuracies of Content; (ii) personal injury, property damage, or other harm resulting from Your access to or use of the Platform; (iii) any unauthorized access to or use of Our servers, any personal information, or User data; (iv) any interruption of transmission to or from the Platform; (v) any bugs, viruses, trojan horses, or the like that may be transmitted on or through the Platform; or (vi) any damages, losses, costs, expenses, or liabilities of any kind incurred as a result of any content posted or shared through the Platform.

 

•You acknowledge and agree that when using the Platform, You will be exposed to content from a variety of sources, and that the Firm is not responsible for the accuracy, usefulness, safety, legality, or intellectual property rights of or relating to any such content. You further understand and acknowledge that You may be exposed to content that is inaccurate, offensive, indecent, objectionable, or harassing, and You agree to waive, and hereby do waive, any legal or equitable rights or remedies You have or may have against any Firm Party with respect thereto.

 

•The Firm shall not be responsible for the delay or inability to use Platform or related functionalities, the provision of or failure to provide functionalities, or for any information, software, functionalities, and related graphics obtained through the Platform, or otherwise arising out of the use of the Platform or Service, whether based on contract, tort, negligence, strict liability or otherwise. Further, the Firm shall not be held responsible for non-availability of the Service during periodic maintenance operations or any unplanned suspension of access to Service that may occur due to technical reasons or for any reason beyond the Firm’s control.

 

•The Firm shall not be liable for any deficiency of Services if any arises including but not limited to cancellation of order due to any unavailability of the Consultants. We shall not be liable for the general conduct of the Consultants, any unwarranted act performed by the Consultant or any advise or opinion given by the Consultant.

 

•The Platform is only an intermediary with respect to the teleconsultation services and cannot be held liable for any dispute/claim/damages etc. that arise between the Consultant and the Users for whatsoever reason it may be.

 

•The Firm ensures that the pricing and availability of Products and Services on the Platform is accurate and up to date. However, rarely, there may be an error on the pricing of a Product/Service or an error related to Product availability. In such cases, We are not responsible for any typographical errors and We reserve the right to cancel the sale.

 

•To the fullest extent permitted by applicable law, You acknowledge and agree that in no event will any Firm Party be liable to You or to any third party for any indirect, special, incidental, punitive, or consequential damages (including for loss of profits, revenue, or data) or for the cost of obtaining substitute products, arising out of or in connection with these Terms, however caused, whether such liability arises from any claim based upon contract, warranty, tort (including negligence), strict liability, or otherwise, and whether or not the Firm has been advised of the possibility of such damages.

 

•To the maximum extent permitted by applicable law, the Firm’s total cumulative liability to You or any third party under these Terms, including from all causes of action and all theories of liability, will be limited to and will not exceed the amount paid by You at the time of purchase of goods or purchase of Services on the Platform during, immediately preceding the date of the claim.

 

•You agree that the limitations of damages set forth above are fundamental elements of the basis of the bargain between the Firm and You. 1.Violation of the TermsYou agree that any violation by You of these Terms will constitute an unlawful and unfair business practice, and will cause irreparable harm to the Firm, for which monetary damages would be inadequate, and You consent to the Firm obtaining any injunctive or equitable relief that they deem necessary or appropriate in such circumstances. These remedies are in addition to any other remedies that the Firm may have at law or in equity. If the Firm takes any legal action against You as a result of Your violation of these Terms, they will be entitled to recover from You, and You agree to pay, all reasonable attorneys’ fees and costs of such action, in addition to any other relief that may be granted.

 

1.Suspension and Termination

 

•The Terms will continue to apply until terminated by either You or the Firm as set forth below. If You object to the Terms or are dissatisfied with the Platform, Your only recourse is to (i) close Your Account on the Platform; and/or (ii) stop accessing the Platform.

 

•The Firm may delist You or block Your future access to the Platform or suspend or terminate Your Account if it believes, in its sole and absolute discretion that You have infringed, breached, violated, abused, or unethically manipulated or exploited any term of these Terms or anyway otherwise acted unethically. Notwithstanding anything in this clause, these Terms will survive indefinitely unless and until the Firm chooses to terminate them.

 

•If You or the Firm terminate Your use of the Platform, the Firm may delete any Content or other materials relating to Your and the Firm shall have no liability to You or any third party for doing so. However, Your transactions details may be preserved by the Firm for purposes of tax or regulatory compliance.

 

•You shall be liable to pay any fees or charges as may be applicable in respect of the Services until the date of termination by either party whatsoever.

 

•The Firm shall have the right to cease/terminate the relationship by giving You a prior twenty-four (24) hours’ written notice.

 

1.Other Provisions

 

Force Majeure: Under no circumstances will the Firm be liable for any delay or failure in performance due in whole or in part to any acts of God (such as earthquakes, storms, floods, etc.), unavoidable accidents, laws, rules, regulations or orders of government authorities, acts of war (declared or not), terrorism, hostilities, blockades, civil disturbances, embargoes, strikes, any natural disasters such as any epidemic or pandemic, or any other event or cause beyond the reasonable control of any Firm Party.

 

Choice of Law and Jurisdiction: These Terms will be governed by and construed in accordance with the laws of India, without giving effect to any conflict of laws rules or provisions. Any disputes arising in relation hereto between You and any Firm shall be subject to the exclusive jurisdiction of courts at Jaipur, Rajasthan, India.

 

Severability: If any provision of these Terms is found to be invalid or unenforceable, that provision will be deemed appropriately modified to give effect to the intent of the provision or, if modification is not possible, will be severed from these Terms and will not affect the enforceability of any other provision.

 

Waiver and Severability: The failure by the Firm to enforce any right or provision of these Terms will not prevent Firm from enforcing such right or provision in the future and will not be deemed to modify these Terms. In the event that any provision of these Terms is held to be invalid or unenforceable, then that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions of these Terms will remain in full force and effect.

 

•Assignment: The Firm may, at any time, assign its rights and obligations under these Terms, to any third party.•Entire Agreement: These Terms and the Platform Policies are the entire and exclusive agreement between the Firm and You regarding the Servicess, and these Terms supersede and replace any prior agreements between the Firm and You regarding the Services.

 

•Miscellaneous: The term “including” in these Terms will be interpreted broadly and will mean “including, without limitation.” Titles are for convenience only and will not be considered when interpreting these Terms.

 

1.Changes to these TermsThe Firm may revise or modify or amend these Terms at any time. If We do, We will post the revised Terms on the Platform and update the “Last Updated” date at the top of these Terms. It shall be Your responsibility to check these Terms periodically for changes. Your acceptance of the amended Terms shall signify Your consent to such changes and agreement to be legally bound by the same.1.Grievance RedressalAny complaints arising from the access or usage of the Platform may be addressed to the following grievance officer:Name of the Grievance Officer: Rajendra Jatawat (“Grievance Redressal Officer”)Contact information: rajjat06@gmail.com

 

2.Delivery- The Firm partners with third-party logistics service providers in order tofacilitate the shipping and delivery of your purchased Product(s) (“LogisticsPartners”). You will be provided with a tentative timeline for the delivery of theProduct purchased from the Firm, on the order confirmation page displayed atthe time of order confirmation by the Firm- You agree and understand that though the Firm endeavors to ship anddeliver the Products all across India, the Firm may, in its sole discretiondetermine a select list of areas which are unserviceable for delivery of Products forselect period of time or intimate you delay in delivery beyond estimated deliverytimelines, due to unavoidable circumstances including but not limited to logisticsissues beyond the control of the Firm/its Logistics Partner, unsuitable weatherconditions, political disruptions, strikes, employee lockouts, acts of God such asfloods, earthquakes, etc. and other unforeseeable circumstances- You agree and acknowledge that to facilitate timely delivery of the purchasedProducts to you, the Firm may inquire or collect specific information like yourname, shipping/billing address, landmark, contact details, etc. You shall ensurethat all information that is submitted by you on the Platform is true, complete,accurate and sufficient to identify the actual place of delivery. The Firm shallnot be liable in any manner and at any point in time for delayed or failed deliverydue to submission of incorrect or incomplete information by You.- Once you place an order on the Platform, the Firm processes such order andhands over the purchased Product to the Logistics Partners. You will receive aunique tracking identity number once the purchased Product is handed over to theLogistics Partner, which will enable you to track the status of delivery of thepurchased Product(s). You may use the tracking identity number on the Platform orthe website and/or the mobile application of the Logistics Partner to check thestatus and location of the purchased Product and its tentative time of delivery.- You acknowledge and accept that the title and risk of all Products ordered by youshall pass on to you upon the delivery of the purchased Products to you. You agreethat the Logistics Partners are authorized to collect cash on the behalf of theFirm for ‘cash on delivery’ orders and shall be governed by the policies of thePlatform 1.Communications You hereby expressly agree to receive communications by way of SMS and/or e-mails from the Firm relating to the Services provided through the Platform. You can unsubscribe/ opt-out from receiving communications from the Firm SMS and e-mail anytime by visiting the Platform. In which case, the Firm will only send You communications solely required for the purposes of the Services provided through the Platform.By using the Website and/or registering yourself at preetikapets.com you authorize us to contact you via email or phone call or SMS or WhatsApp and offer you our services, imparting product knowledge, offer promotional offers running on the website & offers offered by the associated third parties, for which reasons, personally identifiable information may be collected. And irrespective of the fact that you have also registered yourself under DND or DNC or NCPR service, you still authorize us to give you a call from Preetika Pets for the above-mentioned purposes.

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